DM Home Appliances – Terms & Conditions

1. Call-Out Fee

• A fixed call-out fee of £75 is charged for all repair visits. This fee includes diagnosis, labour, and any necessary follow-up visits. Replacement parts, if required, are charged separately.

2. Payment Terms

• Payment is required upon completion of the initial visit, which includes the £75 call-out fee, diagnosis, and labour.
• If replacement parts are required, these must be paid for upfront before being ordered. Exceptions to this policy may be made at the discretion of DM Home Appliances.
• If the appliance is deemed beyond repair or the customer chooses not to proceed with the repair, the £75 call-out fee remains payable.
• Accepted payment methods include cash, card, contactless and bank transfer

3. Parts & Warranty

• Any replacement parts provided are subject to the manufacturer’s warranty.
• DM Home Appliances also provides a 6-month warranty on parts fitted during repairs. If a fault arises within this warranty period and is directly related to the part replaced, it will be addressed at no additional charge.
• If a separate or unrelated fault occurs within the 6-month period, a new call-out fee of £75 will apply.

4. Cancellations & Rescheduling

• Customers must notify us at least 24 hours in advance to cancel or reschedule an appointment. Late cancellations may incur a fee.

5. No-Fix Policy

• If a repair cannot be completed due to unavailability of parts or the appliance being beyond repair, the £75 call-out fee is still applicable for diagnosis and time spent.

6. Liability

• DM Home Appliances is not liable for any pre-existing faults, damage caused by misuse, or issues arising after the repair that are unrelated to the work completed.

7. Customer Obligations

• Customers must provide a safe working environment and ensure the appliance is accessible for repair. Any delays due to inaccessibility may result in additional charges.

8. Holiday Season Bookings

• Due to high demand during the holiday season, repairs are subject to availability. Customers are encouraged to book early to avoid delays.

9. Privacy

• DM Home Appliances will not share your personal information with third parties, except where required to complete your repair or comply with legal obligations.